How to cut fake COD orders with automation

If you sell online in Bangladesh, you know the pain: an order comes in, you pack it, pay the courier, and the customer doesn't pick up the phone or refuses the parcel at the door. You pay delivery both ways and lose the sale.

Most of this can be prevented before the parcel leaves your shop.

Step 1: Confirm every order automatically

The moment an order is placed, the customer gets a WhatsApp message with the order summary and two buttons: Confirm or Change. Customers who don't respond in a few hours get an automatic AI phone call asking them to confirm.

Only confirmed orders go to packing.

Step 2: Score risky orders

Some orders are riskier than others. A simple score can flag:

• Phone numbers that refused parcels before
• Very large orders from first-time customers
• Incomplete or vague addresses
• Several orders from the same number in a short time

High-risk orders get a manual check or an advance delivery charge via bKash before dispatch.

Step 3: Keep the customer warm until delivery

Many refusals happen because customers forget what they ordered or change their mind while waiting. Short WhatsApp updates ("Packed ✅", "With the courier 🚚", "Arriving today") keep the order top of mind.

Step 4: Book the courier automatically

Once confirmed, the order is pushed straight to Pathao, Steadfast, RedX or your courier's API, with the tracking number sent back to the customer. Nobody copy-pastes addresses.

Step 5: Learn from every return

Every returned parcel updates the risk score for that number and area, so the system gets smarter each month.

What to expect

Businesses that confirm every order and score risky ones usually see fewer returned parcels, lower courier costs and less time spent on phones. The exact numbers depend on your product and audience, so measure your return rate before and after.

Want this running in your store? Our e-commerce automation service sets it up in about two weeks. Book a free call.